DSL Maintenance Plan

Brazos is now offering a DSL Maintenance Plan to provide a reduced replacement cost of your DSL modem, and no cost for any service call or labor charges involved in isolating and repairing your DSL trouble.

If a customer chooses not to subscribe to the Brazos DSL Maintenance Plan at $4.95 per month, a service call charge of $60.00 per hour may be assessed for trouble shooting and/or isolating DSL trouble. Plus, replacement modems will be at the cost of $60.00 each.

Incidents Covered

• Incorrect self-install of modem
• Service call and labor charges
• Voice/Data Wire Maintenance

Equipment Covered

• Brazos DSL Modem
• Ethernet Cable, Power Cord, and Phone line that are connected to the modem
• Additional line filters, if needed

Limitations

• A customer will be allowed 2 modem replacements within a calendar year (January 1-December 31) at a reduced cost of $25.00 per replacement. Modem replacements after the initial 2 in a calendar year, will be at the cost of $60.00 each.
• Equipment must have been provided or sold to the customer by Brazos (modems, line filters, etc.)
• Modem becomes the property of the customer upon delivery. Modems have a 90 day warranty. Warranty is void if modem is physically damaged.
• Plan does not cover modems damaged by customer negligence or abuse.
• Plan does not cover customer PCs, networking, or gaming equipment.

Requirements

• Maintenance Plan will become effective on the date the signed agreement is received in the business office.
• Customer must have the Brazos DSL Maintenance Plan on their account(s) for a minimum of 30 days prior to filing a claim.
• To take advantage of the Brazos DSL Maintenance Plan, customer's account must be current (not delinquent).
• Telephone wiring must be installed in accordance with accepted industry standards for telephone wiring.

Recommendations

• Brazos recommends that customers purchase a quality surge protector for connection of computers, DSL modems, and networking equipment.
• Brazos also recommends that customers unplug phone line from DSL modem during storms and/or extended periods of time away from home.

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