Special Services – The Lifeline Service

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The Lifeline Service

The Federal Communications Commission and the Public Utility Commission of Texas have established the Lifeline Service program to make communications services more affordable for eligible customers. Lifeline Service is a program designed to make communications services available at reduced rates to eligible residential customers. A federal discount of $9.25 is available to qualifying customers of voice service, or voice service bundled with broadband internet service.  Customers may also qualify for a state discount on local voice telephone service.

Information about customers who qualify for Lifeline Service may be shared between state agencies and Brazos Communications.

Who Qualifies?

You are eligible for Lifeline Service if your annual household income is at or below 150% of the federal poverty guidelines or in your household resides a person who receives or has a child who receives benefits from at least one of the following programs:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension or Survivors Pension
  • Temporary Assistance for Needy Families (TANF)**
  • Low Income Home Energy Assistance Program (LIHEAP)**
  • Health benefits coverage under the state Children’s Health Insurance Program (CHIP)**
  • National School Lunch Program-Free Lunch Program**

** These programs no longer qualify for the $9.25 federal lifeline discount as of December 2, 2016; however you may be eligible for the state discount.

Lifeline Service customers subscribed to voice service will have an unlimited number of minutes for calls made within their local calling area. Lifeline discounts do not apply to optional custom calling features, long distance service, connections charges, or other miscellaneous charges. Lifeline customers may elect to subscribe to toll blocking at no charge.

Lifeline service is limited to one discount per household, and households are not permitted to receive Lifeline benefits from multiple providers. Lifeline is a non-transferable benefit and you may not transfer your benefit to any other person.  Information about customers who qualify for Lifeline service may be shared between state agencies and Brazos Telephone Cooperative.

How Do Telephone Customers Apply for Lifeline Service?

Medicaid, Supplemental Nutrition Assistance Program (SNAP), and SSI recipients:If you currently have telephone service, you should automatically receive the Lifeline Service reduction. If you have telephone service and participate in one of the programs listed above, or your annual household income is at or below 150% of the federal poverty guidelines, and you are not receiving the Lifeline Service reduction, please contact the Low-Income Discount Administrator (LIDA) at 1-866-454-8387 (1-866-4-LITE-UP).

EPHA and LIHEAP recipients:

If you have telephone service and participate in one of the programs listed above, or your annual household income is at or below 150% of the federal poverty guidelines, and you are not receiving the Lifeline Service reduction, you need to contact the Low-Income Discount Administrator (LIDA) at 1-866-454-8387 (1-866-4-LITE-UP) to request a blank self-certification form for Lifeline Service. Once you receive the form, complete and sign it and mail it back LIDA. You will see the Lifeline Service reduction in your monthly bill within sixty days.

Low-Income Standard

If you do not participate in any of the programs listed above and believe your household income is at or below 150% of the federal poverty guidelines and you currently have telephone service, call LIDA at 1-866-454-8387 (1-866-4-LITE-UP) to request a blank self-certification form for Lifeline Service. Once you receive the form, complete and sign it and mail it back to LIDA. You will see the Lifeline Service reduction in your monthly bill within sixty days.

 

 Texas Lifeline
 Texas Lifeline Self-Enrollment Process
 Texas Lifeline Enrollment Form

 

Lifeline Enrollment Form


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